Refund policy

At Golden Hour Edit, every print is made to order—printed just for you on premium, archival fine-art paper using fade-resistant inks. Because your artwork is produced especially for you, we don’t accept change-of-mind returns.

That said, we stand behind our craftsmanship and will always make it right if there’s an issue.

What’s Covered

• Arrival issues: damaged in transit, printing defects, wrong item/size.

• Quality guarantee: banding, colour/ink faults, paper flaws.

• Lifetime Warranty: if your print fades, discolours, or shows a manufacturing/print quality issue at any time, we’ll replace it free of charge.

Note: Minor colour variance from screen to print can occur due to device calibration and isn’t considered a fault.

How to Request a Replacement/Return

Please email hello@goldenhouredit.com.au with the subject “Order Help – [Order #]” and include:

1. Your order number and full name

2. A brief description of the issue

3. Clear photos of the artwork (and packaging if damaged in transit)

Timeframes

• Transit/arrival issues: contact us within 7 days of delivery.

• Lifetime Warranty claims: anytime after purchase—no expiry.

What We’ll Do

• We’ll reply within 1 business day (Mon–Fri, 7am–3pm AEST) and confirm next steps.

• For covered issues, we’ll reprint and resend at no cost. If a return is needed, we’ll provide a prepaid return label.

Packing & Returns (if requested)

• Please keep original packaging and tube/box.

• Repack the print flat/rolled as it arrived to prevent damage in transit.

Exclusions

• Change of mind, incorrect measurements ordered, or damage from mishandling, moisture, or direct sunlight contrary to care guidance.

• Third-party framing damage (we cover the print; frames purchased elsewhere aren’t covered).

Our Details

• Email: hello@goldenhouredit.com.au

• Hours: Mon–Fri, 7am–3pm AEST

• Location: Palm Beach, Gold Coast (Australia)

We’re here to help—our goal is for every Golden Hour piece to bring long-lasting colour and joy to your home.