Returns, Replacement & Warranty Policy
At Golden Hour Edit, every print is made to order—printed just for you on premium, archival fine-art paper using fade-resistant inks. Because your artwork is produced especially for you, we don’t accept change-of-mind returns.
That said, we stand behind our craftsmanship and will always make it right if there’s an issue.
What’s Covered
- Arrival issues: damaged in transit, printing defects, wrong item/size.
- Quality guarantee: banding, colour/ink faults, paper flaws.
- Lifetime Warranty: if your print fades, discolours, or shows a manufacturing/print quality issue at any time, we’ll replace it free of charge.
Note: Minor colour variance from screen to print can occur due to device calibration and isn’t considered a fault.
How to Request a Replacement/Return
Please email hello@goldenhouredit.com.au with the subject “Order Help – [Order #]” and include:
- Your order number and full name
- A brief description of the issue
- Clear photos of the artwork (and packaging if damaged in transit)
Timeframes
- Transit/arrival issues: contact us within 7 days of delivery.
- Lifetime Warranty claims: anytime after purchase—no expiry.
What We’ll Do
- We’ll reply within 1 business day (Mon–Fri, 7am–3pm AEST) and confirm next steps.
- For covered issues, we’ll reprint and resend at no cost. If a return is needed, we’ll provide a prepaid return label.
Packing & Returns (if requested)
- Please keep original packaging and tube/box.
- Repack the print flat/rolled as it arrived to prevent damage in transit.
Exclusions
- Change of mind, incorrect measurements ordered, or damage from mishandling, moisture, or direct sunlight contrary to care guidance.
- Third-party framing damage (we cover the print; frames purchased elsewhere aren’t covered).
Our Details
- 💌 Email: hello@goldenhouredit.com.au
- ⏱️Hours: Mon–Fri, 7am–3pm AEST
- 📍Location: Palm Beach, Gold Coast (Australia)
We’re here to help—our goal is for every Golden Hour piece to bring long-lasting colour and joy to your home 💛